Osterman Research conducted a market research survey in July 2016 to understand end-user behavior in the context of the corporate and personally owned information systems that users employ to do their work. Our focus was on primary information systems like email and how it is changing over time, the information overload that users may or may not experience in email, the devices that they use, the encryption capabilities available to end-users, file sync and share tools, Skype and related tools, users’ perceptions about IT attitudes toward BYOD, security awareness training, and other key aspects of end-users’ interactions with work-related communication and collaboration systems.

Our goal was to survey both technical and non-technical across a wide range of industries.


This survey report presents the results of a primary market research survey conducted with members of the Osterman Research survey panel during July 2016.